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Managing Vendor Compliance

How to navigate your list of vendors, and their compliance status

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Written by Phillip Williams-Oliveira

Viewing your Vendor list

Select "Vendors" from the lefthand navigation panel to view your vendors. Each vendor's status is shown in the Compliance status column:

Status

Description

Compliant

The vendor meets your compliance requirements.

Under review

The vendor has submitted their documents to VendorPM and their documents are under review or they have pending exemption requests with a leader in your organization.

Not Compliant

The vendor doesn’t meet your organization’s approval criteria.

Exemption granted

The vendor is exempt from your requirements.

Unclaimed is an account status. Unclaimed vendors show - in the Compliance status column.


Viewing the vendor profile

Click on a vendor’s name to open their profile page, where you can see:

  • Company details

  • Compliance progress relative to your company

  • Service types and coverage

  • Reviews from other property managers

Viewing a vendor's compliance requirements

To view a vendor's compliance requirements, click the 'Compliance' tab. This is where you can view the vendor's progress towards your compliance requirements.

Each document will have a tag which indicates the status that vendor has made towards the specific requirement.

Status

Description

Not submitted

The vendor hasn't submitted a document for this requirement and must submit a document to become approved.

Document under review

The vendor has uploaded a document and it is waiting for review.

Expired

The document that the vendor submitted has expired and the vendor must upload a new document to become approved.

Accepted

The document that the vendor uploaded has been accepted.

Rejected

The document the vendor uploaded was rejected and they must upload a new document to become approved.

Exemption requested

The vendor has requested a partial exemption for this requirement.

Exemption under review

The vendor has requested an exemption for this requirement and it is waiting for a decision.

Exemption granted

The vendor's exemption request was approved and they don't have to submit the document.

Partial exemption granted

The vendor is partially exempt from this requirement. Some proof may still be needed.

Partial exemption rejected

The vendor's partial exemption request was rejected and they must resubmit this requirement.

Full exemption granted

The vendor is fully exempt from this requirement.

You can also view the vendor's clearance status, for specific properties that they've been added to, in the Compliance tab under Properties (if your company uses property clearance).
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