In the VendorPM platform, you have the ability to leave ratings and reviews for the performances and services of contractors and vendors.
Why leave ratings and reviews for vendors?
It's a win-win opportunity for both the property manager and the vendor for the following reasons:
For Property Managers:
Property managers can indicate if the vendor is credible and trustworthy based on services they have provided.
This can benefit peers and other property managers to make more informed decisions.
Property managers can provide their impression of the vendor and leave a rating and/or detailed review on their industry profile (It's always great to get insight into other's experiences).
For Vendors:
Vendors can receive effective criticism to find areas to improve.
Ratings will help vendors progress in the marketplace (a great way to boost Search Engine Optimization).
Gain more customers from great reviews and ratings.
Now that you know the importance of ratings and reviews, let's get started!
1 - How to Leave a Rating
Click Vendors in the left navigation.
*You can also leave a review through the Marketplace located in the VendorPM navigation bar, by clicking on the profile of the vendor when in the Marketplace*
From there you are taken to a page listing all your enterprise approved vendors, where you can filter your search by Company Name (keywords work as well).
The amount of vendors that match your query will populate on the page. After finding the desired vendor, click on their name.
From here, you can view the industry profile of the vendor, along with the services they offer, associations, compliances, contact details, ratings, and public reviews.
Under the profile overview, you can also choose to indicate whether you would hire this vendor again or not.
Click on the reviews tab to view the overall star metric given for the vendor, based on the breakdown of Value, Reliability, Service, and Quality, along with the written reviews published. You can also add your own rating for the vendor.
To add your rating, click Actions on the vendor's profile and choose Rate vendor. You can also choose Rate this vendor from the three-dot menu on the Vendors list, or click Add review on an awarded multi-property quote request.
You can leave a star rating by Value, Reliability, Service, and Quality. Use the metric bars below to add an overall rating by dragging the icons to the desired level of satisfaction (i.e 4/5 stars). Once completed, click the Post Rating button and the vendor will be notified of your rating.
* Note: The vendor along with anyone on the platform will be able to see that you have left a star rating, however, the metric of the star rating (2/5 star review) will not be displayed by your name.
2 - How to Leave a Review
Click on the "Rate Vendor" button through the "Actions" menu in the top right hand corner. Then click "Add written review"
*Note: If you post a written review, the overall star rating you provided for the vendor will display alongside your comments.
In the text box (highlighted below), you can provide feedback and an evaluation of the vendor and their services. Once you open Add written review, a description is required. You can also attach photos.
Once finished, click the Post rating button. The rating and review will be published on the vendor's industry profile in the marketplace for public view.
